You’ve found the perfect piece from Calligaris New York. Now comes the fun part – making it a part of your home! And we want you to have the best, hassle-free experience possible.
Home DeliveryFor online purchases we offer, standard drop ship delivery for $399. For this delivery method, a delivery truck will pull up to the curb outside of your home within your 4-hour appointment window. From there, you will be responsible for unloading the item(s) from the truck and any further transport beyond that point. We recommend asking a family member or friend for an extra hand. Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrives at the local terminal. Signature is required. We will not remove packaging. There is no assembly service. Should any boxes be damaged, it must be noted on the Bill of Lading from the 3rd party delivery company.
Please contact us (info@CalligarisNYC.com or (212) 966-8188 ext. 5) if you’re interested in White Glove delivery, where we will assemble and install the furniture and remove any packaging material.
When ordering, remember to provide a daytime phone number to arrange a delivery appointment. When your order arrives to our local warehouse, we’ll get in touch to schedule your delivery. We offer deliveries six days a week with convenient four-hour delivery window.
Delivery Lead TimesDifferent items have different delivery lead times that can range anywhere from within 1 month to 6 months. If you purchase multiple items with different delivery lead times, your entire order will be delivered based on the longest lead time estimate. If you would like the items to be delivered sooner based on their availability, separate delivery charges will apply. Please contact customer service to make arrangements or submit each of the orders separately.
Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. Additional shipping surcharges may apply to some large or heavy items, but we will inform you of these charges at the time of your purchase.
Items in stock at our regional warehouse are normally shipped within 1 week of order. Delivery lead times are best estimates only and are quoted in "business days" (not including weekends and statutory holidays). Please note that we cannot accept post office box addresses or freight companies for delivery of goods, and we require a signature verifying delivery.
Delivery DelaysWe know you’re excited to get your new items, and we’ll make every effort to deliver them within the estimated time period; however, delays due to the manufacturing process, unanticipated freight setbacks and/or damage during transportation may result in longer than usual delivery lead times. Calligaris New York cannot be responsible for any delays beyond our control. Estimated dates are tentative and cannot be used as a reason for the cancellation of an order. If you choose to cancel your order, please refer to the Cancellations & Returns section.
Where We DeliverCurrently we deliver up and down the I-95 corridor. For orders outside our standard delivery zone, we partner with specialized large parcel freight carriers. Please contact customer service (info@CalligarisNYC.com or (212) 966 -8188 ext 8) for a shipping quote and for white glove delivery.
International DeliveriesUnfortunately, we are currently unable to ship products anywhere outside of the continental US. We can ship to a freight forwarder in the U.S but pricing for delivery depends on location. The customer is responsible for payment for the freight forwarder and all broker / taxes incurred etc for International shipping.
Ensuring A Smooth DeliveryOur delivery team will phone you prior to arriving at your delivery location. That’s why it’s important that you provide us with the best phone number(s) to contact you. If they can’t reach you by telephone, they will still attempt the delivery. If there is no one present at the address to accept delivery, the delivery crew will call again and leave a message if possible. The delivery crew will wait at your location for 15 minutes, and after that, will return your goods to our warehouse.
Please provide at least 24 hour’s notice of delivery cancellation/reschedule. Failed deliveries are subject to the full delivery charge. There will also be a rescheduling fee for a 2nd delivery.
Inspection of Delivered ItemsWe kindly ask that you inspect your product(s) for any visible damage upon receipt. If any of your items are damaged, please notify us by e-mail immediately and supply us with photographs of the product and its packaging, with close-up images of the area of concern. Please refer to the Damaged Product section for more information.
If your item has been delivered by one of our Full Service Delivery partners, they will ask you to sign a document indicating that you’re satisfied with the condition of the delivered item(s). Please note any issues directly on that document as well.
Unclaimed Orders, Delays In Accepting Deliveries & Storage FeesAll orders must be delivered or picked up from our local warehouse within 30 calendar days of arrival. Any orders that require storage after 30 days must be paid in full, and storage fees in the amount of $25.00 per day will apply. All storage fees must be paid prior to delivery. If you don’t communicate with our store about your delivery, and fail to claim the order within a six-month period, the order will be cancelled and a store credit issued (less a 30% restocking fee, any applicable storage charges, and any other related fees).
Warehouse Pick-UpIn special circumstances, we allow pick-up from our Hillside, New Jersey warehouse. Please contact Customer Service at info@CalligarisNYC.com or (212) 966 -8188 ext. 4 for more information. If you are picking up an order at our warehouse, you must provide government-issued photo identification. Warehouse pick up is Mon–Fri 9am-1pm & 2pm -4.30pm.
When you pick up your merchandise, any damaged or missing merchandise must be documented on the Packing Slip BEFORE leaving the Calligaris® premises. There is no recourse, if there is no documentation made about any issues.
Merchandise must be picked up within 7 days of arrival. There will be a $50/week storage fee for items which are not picked up after 7 days of their arrival.