It is your responsibility to ensure the accuracy of the product selection, finishes and quantities on your order with Calligaris New York. Please do so carefully.
Payments and DepositsWe accept American Express, Visa and MasterCard for purchases made online. Purchases are charged to your account at the time you place your order.
Revisions, Cancellations and ReturnsWe’ll be happy to adjust or cancel your order within 48 hours of placing it, provided that it has not yet been confirmed or shipped. Cancelled orders will be subject to a 5% processing fee in addition to any other charges incurred. Orders cannot be cancelled after 48 hours, but if you’ve changed your mind and no longer require the products, please refer to the Returns & Refunds section below. Any changes to your order may result in additional fees, as product prices may vary with size and finish options. If, after changing your order, the total amount of your order is less than the original amount, you will be issued a store credit or refund. A store credit is non-transferable and cannot be redeemed for any form of “cash”.
Once confirmed or shipped, changes or cancellations are not possible. If you no longer require the products after they’ve been delivered to you, please refer to the Returns & Refunds section.
If you choose to cancel an order after 48 hours of placing it, there will be a cancellation fee of 50%. Any amount paid over and above 50% on the total value of goods and services purchased, will be converted to a store credit. Delivered/picked-up items are not eligible for a return, exchange or refund.
Final Sale ItemsAll clearance, custom upholstery, mattress, floor model, in-stock sales are final and not eligible for a return, exchange or refund.
Product Lead TimesDifferent items have different delivery lead times that can range anywhere from 2 to 24 weeks. Product lead times are best estimates only.
If you purchase multiple items with different delivery lead times, your entire order will be delivered based on the longest lead time estimate. If you would like the items to be delivered sooner based on their availability, separate delivery charges will apply.
We know you’re excited to get your new items, and we’ll make every effort to deliver them within the estimated time period; however, delays due to the manufacturing process, unanticipated freight setbacks, acts of God, and/or damage during transportation may result in longer than usual delivery lead times. Calligaris Toronto cannot be held responsible for any delays beyond our control. Estimated dates are tentative and cannot be used as a reason for the cancellation of an order. If you choose to cancel your order, please contact Customer Service at Info@CalligarisNYC.com.
Receiving Your Order & Packing SlipAll orders must be paid in full prior to scheduling your delivery.
Deliveries are facilitated through an insured third party service provider. Missed deliveries, or deliveries up or down more than two standard flights of stairs will incur additional fees. Our delivery teams are not authorized or insured to move items other than the merchandise being delivered.
We are not responsible for damages to items that were not properly removed, prior to our arrival.
Our delivery teams are not authorized or insured to move items other than the merchandise being delivered.
It is your responsibility to make sure that all purchased items will fit into the intended space as well as through the delivery path, including all entryways, elevators, stairwells, turns and bends, etc. All package dimensions are available upon request.
We do our very best to ensure your items arrive to you intact, but occasionally products are damaged during shipping. In such cases, we will make every effort to either repair or replace the damaged part or item as quickly as possible, at no cost to you. Any damaged or defective goods must be reported at the time of delivery, otherwise your claim will not be accepted.
If a surrogate (doorman, family, friend, neighbor, etc) receives your merchandise on your behalf, you are still responsible for making sure all merchandise is accounted for and in satisfactory condition; and if necessary, noted with the delivery team.
At the end of the delivery, please inspect your new furniture carefully. Any concerns not noted on the packing slip will not be held responsible by Calligaris®.
Please make sure all merchandise is accounted for and in satisfactory condition.
Any damages or missing merchandise must be noted on the packing slip, prior to the departure of the delivery crew. DO NOT ALLOW THE DELIVERY CREW TO LEAVE WITHOUT INSPECTING YOUR MERCHANDISE AND MAKING NECESSARY NOTATIONS ON THE PACKING SLIP. There is no recourse, if there is no notation made on the packing slip.
All orders must be paid in full within 10 days of arrival to our local warehouse, and picked-up/delivered within 30 calendar days. Any orders that require storage after 30 days will incur storage fees in the amount of $10.00 per day. All storage fees must be paid prior to delivery or pick-up.
Any orders not claimed within six months will be deemed cancelled and subject to our order cancellation policy.
We cannot accept post office box addresses or freight companies for delivery of goods.
If you need to reschedule a delivery within 1 week prior to the scheduled delivery date for any reasons, such as but not limited to failing to provide a sample of Certificate of Insurance or its necessary requirements, an additional delivery fee equal to the original delivery will be charged to reschedule the delivery.
Calligaris cannot accommodate any requests for specific delivery timeframe.
All long distance deliveries (deliveries greater than 50 miles from NYC) will be drop shipped by common freight carrier and will be dropped off flat packed and unassembled at the sidewalk of your home or building.
Drop ship merchandise & Residential freight deliveries will be delivered as curbside service. With this self-service delivery option, the truck driver will pull up to the curb in front of your home or building, and you will need to move the unassembled merchandise inside your home. The delivery company will not bring the furniture into the home, nor are they responsible for any pallets or packaging associated with the delivery.
Merchandise not delivered within 30 days of arrival to our warehouse will be subjected to a storage fee of $10/day.
Store / Warehouse PickupMerchandise typically requires a minimum of 1 to 2 weeks to arrive to our stores from warehouse. You will be notified when your merchandise is ready for pick up. Merchandise not retrieved within 7 days of its arrival will be subjected to a storage fee of $50/wk.
Any damaged or missing merchandise must be noted on the Packing Slip prior to your leaving the Calligaris® premises. There is no recourse, if there is no notation made on the packing slip.
Wall MountingThe delivery teams are not authorized or insured to mount or drill any items on your wall, nor do we connect or disconnect any media equipment.
WarrantyAll Calligaris products carry a standard manufacturer’s warranty of one year, commencing the date the order was delivered. Upholstered sofas carry a three-year warranty on the coverings, and a five-year warranty on the internal frame. The warranty applies to any defects which may have arisen during the manufacturing process and does not apply to mishandling, misuse, or general wear. Clearance items and floor models are not covered under the standard manufacturer’s warranty. Any modification to the product will void your warranty. The warranty is issued to the original purchaser and not transferable.
The warranty does not apply to the mishandling of the merchandise.
Self-assembly voids any factory warranty.
DisclaimersDamaged or defective pieces will be repaired or replaced at the sole discretion of the Calligaris New York Store. Replacement parts and items are subject to our standard delivery lead times.
Customers are not entitled to further discounts or any additional compensation in cases when damage or defect has occurred and Calligaris is able to repair or replace the affected goods.
Product finishes may vary slightly from samples in colour and texture; an exact match cannot be guaranteed.
Wood products may show knots and inconstancies in the grain. Wood is a natural material and such occurrences are not considered defects.
Plastic chairs may contain faint artifacts as part of the manufacturing process which are considered to be perfectly normal and not defects.
Only specified Calligaris products are suitable for commercial applications.